AI Connect Ltd - Pragmatic automation for modern business operations.

LEGAL FRAMEWORK

Privacy Policy

This Privacy Policy explains how AI Connect Ltd collects, uses, stores, protects and shares personal information when you visit our website, contact us, use our online forms, communicate with us, or request information about our services.

AI Connect Ltd respects your privacy and is committed to protecting your personal data in accordance with applicable data protection laws, including the UK GDPR and the Data Protection Act 2018, where applicable. Privacy notices should explain the purposes of processing, lawful basis, retention periods and who personal data is shared with.

Please read this Privacy Policy carefully. By using our website, you acknowledge that you have read and understood this Privacy Policy.

SECTION ONE

About AI Connect Ltd

AI Connect Ltd provides solutions, services and consultations in the field of artificial intelligence, business process automation, digital transformation, AI chatbots, virtual assistants, AI agents, automated communication systems, CRM and ERP integrations, software tools, data processing, web-based platforms, SaaS solutions, AI training, market analysis, digital positioning and business development.

For the purposes of this Privacy Policy, AI Connect Ltd may act as a data controller when we decide how and why personal data is processed through our website, contact forms, client communication and business operations.

In some client projects, AI Connect Ltd may also act as a service provider or processor where we process personal data on behalf of a client under a separate written agreement.

SECTION TWO

Personal Data We May Collect

We may collect and process the following categories of personal data:

1. Contact Information

This may include:

  • full name;

  • company name;

  • job title or professional role;

  • email address;

  • phone number;

  • business address;

  • country or region.

2. Inquiry and Communication Data

This may include:

  • messages submitted through contact forms;

  • emails, phone communications or other correspondence;

  • consultation requests;

  • project requirements;

  • information about your business needs;

  • requested services or package interests;

  • meeting notes or communication history.

3. Business and Project Information

When you contact us about AI, automation, software or consulting services, we may collect information about:

  • your company or organization;

  • business processes and workflows;

  • current digital systems;

  • CRM, ERP, website or software tools used by your business;

  • automation needs;

  • AI implementation goals;

  • customer communication processes;

  • technical requirements;

  • budget or project timeline information, where provided.

4. Technical and Website Usage Data

When you visit our website, we may collect limited technical information, such as:

  • IP address;

  • browser type and version;

  • device type;

  • operating system;

  • pages visited;

  • time and date of visit;

  • referring website;

  • approximate location based on IP address;

  • website interaction data;

  • cookie preferences.

5. Marketing and Preference Data

This may include:

  • newsletter subscription preferences;

  • marketing communication preferences;

  • service interests;

  • event, webinar or training registration information;

  • feedback or survey responses.

6. AI, Automation and Tool-Related Data

If you interact with an AI chatbot, virtual assistant, automated form, client portal or similar tool provided through our website or services, we may collect:

  • messages or inputs submitted by you;

  • chatbot conversation history;

  • support requests;

  • form responses;

  • information needed to respond to your inquiry;

  • technical logs related to the interaction.

Please do not submit sensitive personal data through general website forms, chatbots or automated tools unless specifically requested and protected under an appropriate agreement.

SECTION THREE

Special Category Data

We do not intentionally collect special category personal data through our website. Special category data may include information about racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data, health data or sexual orientation.

If special category data is required for a specific project, consultation or service, this will be handled under a separate written agreement and only where there is a lawful basis and an additional condition for processing. Under UK GDPR guidance, special category data requires both an Article 6 lawful basis and an Article 9 condition.

SECTION FOUR

How We Collect Personal Data

We may collect personal data in the following ways:

  • directly from you when you complete a contact form;

  • when you email, call or message us;

  • when you request a consultation, quotation or proposal;

  • when you book a meeting, webinar or training session;

  • when you interact with website tools, AI assistants or automated forms;

  • when you become a client, supplier, partner or business contact;

  • automatically through cookies, analytics tools or similar technologies;

  • from publicly available business sources, where lawful and relevant;

  • from third-party platforms or service providers used for communication, scheduling, analytics, CRM or marketing.

SECTION FIVE

How We Use Your Personal Data

We may use your personal data for the following purposes:

1. To Respond to Inquiries

We use your contact details and message content to respond to your questions, consultation requests, service inquiries or project proposals.

2. To Provide Services

We may use your personal data to deliver AI consulting, automation, software development, chatbot implementation, AI agent integration, CRM or ERP consulting, training, SaaS development, digital transformation and related services.

3. To Prepare Proposals and Agreements

We may process your information to understand your business needs, prepare quotations, create proposals, negotiate terms and enter into contracts.

4. To Manage Client Relationships

We may use your data to manage communication, provide updates, organize meetings, keep project records, provide support and maintain our business relationship.

5. To Improve Our Website and Services

We may use technical and usage data to understand how visitors use our website, improve layout, performance, security, content and user experience.

6. To Provide Marketing Communications

Where permitted by law, we may send information about our services, insights, events, training, webinars or business updates. You may opt out of marketing communications at any time.

7. To Operate AI and Automated Tools

If our website includes AI chatbots, virtual assistants, automated forms or similar tools, we may process information submitted through those tools to answer questions, collect inquiries, improve communication and support service delivery.

8. To Comply with Legal Obligations

We may process personal data where necessary to comply with accounting, tax, regulatory, legal, security, record-keeping or reporting obligations.

9. To Protect Our Business

We may use personal data to prevent fraud, protect website security, enforce our Terms of Service, defend legal claims and maintain the safety and integrity of our systems.

SECTION SIX

Lawful Basis for Processing Personal Data

We process personal data only when we have a lawful basis to do so. UK GDPR guidance states that privacy information should include the lawful basis and purposes for using personal information.

Depending on the situation, we may rely on one or more of the following lawful bases:

1. Consent

We may rely on your consent where you:

  • subscribe to a newsletter;

  • accept certain cookies;

  • request specific marketing communications;

  • voluntarily provide information for a specific purpose.

You may withdraw consent at any time.

2. Contract

We may process personal data where necessary to enter into or perform a contract with you or your company, including preparing proposals, delivering services, managing projects and providing support.

3. Legitimate Interests

We may process personal data where necessary for our legitimate business interests, provided your rights and interests do not override those interests. Legitimate interests may include responding to business inquiries, improving our services, maintaining client relationships, protecting website security and developing our business. ICO guidance notes that organizations relying on legitimate interests should explain those interests in privacy information.

4. Legal Obligation

We may process personal data where required to comply with applicable laws, tax obligations, accounting rules, regulatory requirements or lawful requests from authorities.

5. Vital Interests or Public Task

These bases are unlikely to apply to our normal business activities but may apply in exceptional circumstances where legally relevant.

SECTION SEVEN

Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • make the website function properly;

  • remember user preferences;

  • analyze website traffic;

  • improve website performance;

  • understand visitor behavior;

  • support security;

  • support marketing or advertising activity, where applicable.

Cookies may be placed by AI Connect Ltd or by third-party services such as website hosting providers, analytics platforms, embedded content providers, advertising platforms, scheduling tools or CRM tools.

You can control cookies through your browser settings. Where required by law, we will ask for your consent before placing non-essential cookies.

SECTION EIGHT

Analytics and Website Performance

We may use analytics tools to understand how users interact with our website. These tools may collect technical information such as pages visited, visit duration, browser type, approximate location, traffic source and interaction patterns.

This information helps us improve website structure, content, performance and user experience.

Where possible, analytics data is used in aggregated or anonymized form.

SECTION NINE

Client Project Data

Where AI Connect Ltd provides services to clients, we may process business data, technical data, user data or other information required for the project.

The scope of processing depends on the specific service, such as:

  • AI chatbot implementation;

  • AI agent configuration;

  • CRM or ERP integration;

  • workflow automation;

  • data processing and analysis;

  • software or SaaS development;

  • client portal development;

  • AI training or consultation.

Project-related data processing will normally be governed by a separate contract, service agreement, data processing agreement or confidentiality agreement, where appropriate.

Clients are responsible for ensuring that any personal data provided to AI Connect Ltd for a project is collected and shared lawfully.

SECTION TEN

Sharing Personal Data

We may share personal data with selected third parties where necessary for business, technical, legal or service purposes.

This may include:

  • website hosting providers;

  • email and communication platforms;

  • CRM providers;

  • cloud storage providers;

  • analytics providers;

  • IT support providers;

  • payment and invoicing providers;

  • accountants, auditors, legal advisers or consultants;

  • AI technology providers, software platforms or API providers;

  • subcontractors or implementation partners;

  • public authorities or regulators, where required by law.

We only share personal data where there is a valid reason and appropriate safeguards are in place.

We do not sell personal data.

SECTION ELEVEN

Data Security

We take reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure or destruction.

These measures may include:

  • access controls;

  • password protection;

  • secure communication tools;

  • encrypted or protected storage where appropriate;

  • limited access to personal data;

  • staff or contractor confidentiality obligations;

  • security monitoring;

  • regular review of service providers and systems.

However, no website, online system, email service or AI tool can be guaranteed to be completely secure. You should avoid sending highly sensitive or confidential information through general website forms or unsecured communication channels.

SECTION TWELVE

Your Data Protection Rights

Depending on your location and applicable law, you may have the following rights:

1. Right of Access

You may request confirmation of whether we process your personal data and request a copy of that data.

2. Right to Rectification

You may ask us to correct inaccurate or incomplete personal data.

3. Right to Erasure

You may ask us to delete your personal data in certain circumstances.

4. Right to Restriction

You may ask us to restrict the processing of your personal data in certain circumstances.

5. Right to Data Portability

You may request to receive certain personal data in a structured, commonly used and machine-readable format.

6. Right to Object

You may object to certain types of processing, including processing based on legitimate interests and direct marketing.

7. Right to Withdraw Consent

Where we rely on consent, you may withdraw that consent at any time.

8. Right to Complain

You may have the right to complain to a data protection authority if you believe your personal data has been processed unlawfully.

SECTION THIRTEEN

How to Exercise Your Rights

To exercise your rights, please contact us through the contact information listed on our website.

We may need to verify your identity before responding to your request. We will respond within the time required by applicable law.

Some rights may be subject to legal limitations, exemptions or competing obligations, such as record-keeping, legal claims, contractual obligations or compliance requirements.

SECTION FOURTEEN

Third-Party Websites and External Links

Our website may contain links to third-party websites, tools, platforms, articles, software providers, AI systems, social media pages or external resources.

We are not responsible for the privacy practices, content, security or policies of third-party websites. You should review the privacy policy of any external website or platform before providing personal data.

SECTION FIFTEEN

Business Transfers

If AI Connect Ltd is involved in a merger, acquisition, restructuring, sale of assets or business transfer, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and legal safeguards.

SECTION SIXTEEN

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website, legal obligations, technology or business operations.

The updated version will be published on this page with a revised effective date. We encourage you to review this Privacy Policy periodically.